PositiveResponse - Can I update multiple Response Codes simultaneously? (North America Only)


Yes, you can update multiple tickets at the same time but only with the same response code. To do this, select all the tickets you wish to assign the same response code to and fill in the notes (you can choose to have these notes visible to the contractor or not by clicking on the checkbox below the Notes box).

Then click the Assign response code button. Select the desired response code from the drop-down menu, then click the Assign response code button:

These codes will be sent through to the Contractors’ PositiveResponse systems, and the ticket within Damage Prevention Portal will disappear from the Unassigned list and be added to the relevant Response Code list.