Settings - OneCallAccess - What are Subscriptions?


Subscriptions is where you assign who receives what notifications. You can add as many rules as needed for various stations.

Viewing Subscriptions

To view your company's Subscriptions, go to Settings > OneCallAccess and click on the Subscriptions tab at the top (if you are a Service Operator, you will first need to search for the desired company in the search bar at the top of the page). The default view will be on Stations (North America) or Authorities (Australia and New Zealand), so click on the Subscriptions tab to view all subscriptions. You can filter subscriptions according to their status from the drop down menu at the very top. You can also filter or  search Subscriptions in the Subscription Name field next to the Status drop down menu:

Choose the desired option from the drop-down list. This will filter the table to show only these subscriptions. You can also sort the table by clicking on the table headings.

To view the subscription details, click anywhere in its row in the table and it will bring up the specific details for that subscription. These cannot be edited, but you can make a subscription Inactive to turn it off. In these details it will show you which stations it applies to in the “Stations” (North America) or "Authorities" (Australia and New Zealand) section above “Ticket/Job Settings”.

IMPORTANT: At least one station must be setup before subscriptions are added, otherwise the subscription will apply to all subsequent stations and cannot be edited, only made “Inactive”.