Operations - What is PositiveResponse? (North America Only)


PositiveResponse is primarily designed for users allowing them to respond to locate requests from OneCallAccess. Clicking on this service will open the list of Unassigned tickets that are awaiting a response in the first station code.

You can sort the table by clicking on the headings to sort by increasing or decreasing values. As with OneCallAccess features, you can filter the table by station code, the Response Code, the date range, individual ticket number, or work location.

If there is an unassigned emergency ticket in PositiveResponse, it will be color-coded yellow to differentiate it from non-emergency tickets.

While the table defaults to Unassigned tickets when it is opened, you can view other tickets by changing these filters.