Reports (Owners and Service Operators)


Owners and Service Operators can access various reports based on the number of:

  • Locate Requests (Tickets)
  • (Ticket/Enquiry/Job) Notifications
  • Users
  • Billing (Owners Only)
  • OneCall Member Activity - Not Yet Applicable
  • Suppressions - Not Yet Applicable

This section enables users to download reports with multiple functionalities to order and arrange OneCallAccess data within their own reporting tools such as PowerBI. It provides more options, filters and functions to view the data received than the Dashboard views.

Note: You do NOT have to use PowerBI. Data can be accessed via other tools like excel and Tableau when you create your own reports/data views.

Owners Only:

 

Owners & Service Operators:

Locate Requests Report

Locate Requests can be broken down into groupings by:

  • Medium i.e. how they were put into OneCallAccess
  • Medium vs Occupation
  • Medium vs Geographic State
  • Occupation
  • Occupation vs Urban/Rural/Metropolitan Location

Each of these report types are available for:

  • The last 30 days by day (used to review ongoing performance for staffing)
  • A given month by day (used to review the month for board reports)
  • Per period by month (used to support year on year comparisons)
  • Year to Date by month (used to support year on year comparisons)

 

Notifications Report

This shows which members were notified and can be broken down according to:

  • Trend
    • Province / Territory
    • State vs Station code / Authority ID
  • Specifics
    • An itemised list of notifications per station code per ticket per notification count – this can be useful as an explicit listing by authority of tickets with a given ticket number that fell into that authority for a given period. It may also be considered suitable to give to members, restricting the visible data to that member only.

Each of these report types are available for various periods from within this list:

  • Last 30 days by day (used to review ongoing performance for staffing)
  • Per a given month by day (used to review month for board reports)
  • Per period by month (used to support year on year comparisons)
  • Year to date by month (used to support year on year comparisons)

 

Users Report

This report can show the number of new user registrations broken down by state and by subscription to the newsletter.

Each of these report types are available for:

  • Last 30 days by day (used to review ongoing performance for staffing)
  • Per a given month by day (used to review month for board reports)
  • Per period by month (used to support year on year comparisons)
  • Year to date by month (used to support year on year comparisons)

 

OneCall Member Activity Reports - Not Yet Applicable

This can show the distribution of who was notified according to:

  • New memberships
  • Cancelled memberships

Each of these report types are available for:

  • For a given calendar month (summarised by month)
  • Per period by month (used to support year on year comparisons)
  • Year to date by month (used to support year on year comparisons)

 

Suppression Reports - Not Yet Applicable

These reports will show the number of tickets not received by OneCall members due to:

  • Exclusions
  • Notifications generated by “not sent” due to Subscription
    • Predictive warning of notifications what won’t be sent due to gaps in subscription rules for a particular member

Each of these report types are available for:

  • For a given calendar month (summarised by month)
  • Per period by month (used to support year on year comparisons)
  • Year to date by month (used to support year on year comparisons)

Exclusions

These show the count of tickets where a OneCall member did not receive a copy of the ticket because the member is also the requestor and has requested a ‘caller exclusion’ so they don’t get a response from their own company.

Notifications Generated but not sent due to Subscription Rules

This is a report of notifications that are believed to be intersecting with a OneCall member’s AOI, but the notification was not sent due to a subscription not providing a destination, or not having a rule that results in a delivery.

Predictive Warning of Notifications that won't be sent due to Subscription Rules

This is a subset of the “Notifications Generated but not sent due to Subscription Rules”, but, unlike the previous report, this generates a warning to say that notifications won’t be sent because there are gaps in the subscription settings.