Once you have registered on OneCallAccess you will automatically be sent an email from the service, which will contain a hyperlink asking you to validate your email address. Clicking this link will redirect you back to our website where you can log in.
Once you validate your email address, you can access the service immediately. Until you have validated your email, you will not be able to lodge enquiries.
Please keep in mind that this validation link will expire after three (3) days. In the instance where you need to resend the verification email to yourself, log in with your username and password and click the "Resend" button above your contact details on the left-hand side of the screen:
This will reissue you with a new validation link. Log out of OneCallAccess, then go to your email inbox to locate the email. After clicking the link, re-login to OneCallAccess and you will now be able to begin lodging requests. If you stayed logged in between clicking the Resend button and clicking the link, you may get a "validation failed" error.
If you do not receive your registration email, please check your junk/spam folders. If it is still lost, please contact our call centre for assistance.