For tips and troubleshooting on accessing PermitManager, you can jump to the relevant section of this article using the links below:
PermitManager is a web-based service accessed using a unique URL assigned to your company. If you do not have this URL, you can get it from your Administrator. If the website will not load, ensure your IT department have allowed it as a safe site and it can be accessed via your firewall. You will also need to ensure you have an up-to-date browser; PermitManager requires Internet Explorer 9/10/11, Google Chrome, Safari, Mozilla Firefox or Microsoft Edge.
Logging In to PermitManager
If you are a new user, you will be sent an email by your Administrator with a link to follow to PermitManager. You will then be prompted to select a password for yourself, and this is what you'll use to login in future.
If you are an existing user, you can log in by putting your username and password in. The Dashboard screen will then load:
When you go to open a permit request, it will load in a new window. If individual permit windows do not open, it may be because you have a pop-up blocker on your browser. Most browsers will give you an error notification or a status bar advising that a pop-up has been blocked. Follow the prompts to allow pop-ups for the PermitManager site, then try opening the permit again and it should load the window.
Otherwise, you may need to manually allow pop-ups in the browser's settings. Instructions for some popular browsers are listed below:
- Internet Explorer: https://support.microsoft.com/
- Google Chrome: https://support.google.com/chrome/
- Mozilla Firefox: https://support.mozilla.org/
- Microsoft Edge: http://www.simplehow.tips/
Logging Out of PermitManager
To log out, click the Logout button at the top right corner of the site next to your username:
This will take you back to the initial login screen.
PermitManager is set to time out after a period of inactivity for security reasons. You will know if it has timed out as you will either be taken to the login screen with a message that your session has been lost:
Click the Login Here link so that you can re-enter your credentials to continue working.
Otherwise you may receive an error message in the top right corner of the screen:
Click the Logout button to be taken back to the login screen so you can re-enter your credentials to continue working.